Privacy Policy

This privacy policy will explain how iHORECA.Solutions uses the personal data we collect from you when you use our website. Topics: What data do we collect? How do we collect your data? How will we use your data? How do we store your data? How do we share the information we collect? Marketing What are your data protection rights? What are cookies? How do we use cookies? How to manage your cookies Privacy policies of other websites Changes to our privacy policy How to contact us What data do we collect? Our Company collects the following data: Types of Information we Collect may include the following: • Your name • Your billing and delivery address • Your e-mail address • Your phone (or mobile) number • Information on how you are using the Sites • Your purchase/return/exchange information How do we collect your data? You directly provide Our Company with most of the data we collect. We collect data and process data when you: • Register as a member of iHORECA.Solutions and upload your own content • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email. • Use or view our website via your browser’s cookies. • You purchase, order, return, exchange or request information about our products and services from the Sites or mobile applications. • You connect with us regarding customer service via our customer service center, or on social media platforms. • You visit the Sites or participate in interactive features of the Sites or mobile applications. • You use a social media service, for example, our Facebook page, LinkedIn or nstagram page • You sign up for e-mails, mobile messages, or social media notifications from us. • You enter a contest or sweepstakes, respond to one of our surveys, or participate in a focus group. • You provide us with comments, suggestions, or other input. We may use tracking pixels/web beacons, cookies and or other technologies to receive and store certain types of information. This information includes Internet Protocol (IP) addresses, browser information, Internet Service Provider (ISP), operating system, date/time stamp and clickstream data. This information helps us customize your website experience and make our marketing messages more relevant. It also allows us to provide features such as storage of items in your cart between visits. This includes our content presented on other websites or mobile applications. In order to provide the best customer experience possible, we also use this information for reporting and analysis purposes, such as how you are using our website, performance of our marketing efforts, and your response to those marketing efforts. How will we use your data? Our Company collects your data so that we can: Product and Service Fulfillment • Fulfill and manage purchases, orders, payments, returns/exchanges, or • requests for information, or to otherwise serve you. • Provide any requested services. • Administer contests and rewards Marketing Purposes • Deliver coupons, mobile coupons, newsletters, receipt messages, e-mails, and mobile messages. • Send marketing communications and other information regarding products, services and promotions. • Administer promotions. Internal Operations • Improve the effectiveness of the Sites, mobile experience, and marketing efforts. • Conduct research and analysis, including focus groups and surveys. • Perform other business activities as needed, or as described elsewhere in this policy. Fraud Prevention • To prevent fraudulent transactions, monitor against theft and otherwise protect our customers and our business. • Legal Compliance • To assist law enforcement and respond to subpoenas. • Manage your account. If you agree, Our Company will share your data with our partner companies so that they may offer you their products and services. These companies may include ihoreca.asia, ihoreca.digital, ihoreca.store, ihoreca.live How do we store your data? • Security Methods We maintain technical, administrative, physical, electronic and procedural safeguards to protect the confidentiality and security of information transmitted to us. • E-mail Security Please note that e-mail may not be encrypted and is not considered to be a secure means of transmitting credit card information. “Phishing” is a scam designed to steal your information. If you receive an e-mail that looks like it is from us asking you for certain information, do not respond. Though we might ask you your name, we will never request your password, credit card information or other information through e-mail. • Additional Security We also ask customers to carefully review their accounts and immediately report any unexpected activity to us and their issuing bank or credit card company. We ask all our customers to take measures to help protect information in their online accounts, including the following: • Install the latest security updates and anti-virus software on your computer to help prevent malware and viruses. • Reset your e-mail account passwords frequently. • Use complex passwords or passphrases • Do not use the same password on more than one website. • Do not share your password with others. • Sign out/log off website sessions so that your session is closed and cannot be accessed by another user on the same computer, especially when using a public computer or terminal. How we share the information we collect • General Policy We do not sell or rent personally identifiable customer information to third parties; except, under limited circumstances outlined below, we may share information with third parties. The iHORECA.Solutions Family We share information we collect with the ihoreca.solutions family, which includes ihoreca.asia, ihoreca.digital, ihoreca.live. The ihoreca.solutions family may use this information to offer you products and services that may be of interest to you. • Service Providers We may share information with companies that provide support services to us (such as a printer, e-mail, mobile marketing, logistics, or data enhancement providers) or that help us market our products and services. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose. • Legal Requirements We may disclose information you provide to us when we believe disclosure is appropriate to comply with the law, including to meet national security or law enforcement requirements; to enforce or apply applicable terms and conditions and other agreements; or to protect the rights, property or safety of our company, our customers or others. When You Direct Us At your direction or request, we may share your information. Business Transfers If some or all of our business assets are sold or transferred, we generally would transfer the corresponding information regarding our customers. We also may retain a copy of that customer information. International Data Transfers To the extent that we are deemed to transfer personal information cross- border, we rely on the following legal bases to transfer your information in accordance with legally-provided mechanisms to lawfully transfer data across borders:  Consent (where you have given consent)  Contract (where processing is necessary for the performance of a contract with you; for example, to process an online payment or deliver a purchased product)  Legitimate interests (as outlined in this Privacy Policy) Marketing Our Company would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop Our Company from contacting you for marketing purposes or giving your data to other members of the Our Company Group. If you no longer wish to be contacted for marketing purposes, please click here. What are your data protection rights? Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following: The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service. The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete. The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions. The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions. The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions. The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: Call us at: +60 1 7770 4098 Or write to us: contact@ihoreca.solutions Cookies Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology For further information, visit allaboutcookies.org. How do we use cookies? Our Company uses cookies in a range of ways to improve your experience on our website, including: Keeping you signed in Understanding how you use our website There are a number of different types of cookies, however, our website uses cookies for: Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used. Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website. How to manage cookies You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result. Privacy policies of other websites The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy. Changes to our privacy policy Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on April 13, 2022. How to contact us If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. Email us at: Call us: +60 1 7770 4098 Or write to us at: contact@ihoreca.solutions How to contact the appropriate authority Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, please contact us immediately.